Security

At FG, we take security with the utmost seriousness, recognizing that safeguarding our digital infrastructure is paramount to maintaining the trust of our clients and partners. Our multi-layered approach integrates cutting-edge technology, rigorous policies, and continuous employee training to create a robust defense against evolving threats. We invest in state-of-the-art firewalls, advanced encryption protocols, and regular vulnerability assessments to ensure our systems remain resilient. Additionally, our dedicated cyber security team monitors and responds to potential threats in real-time, and we conduct frequent security drills to prepare for any eventuality. By fostering a culture of vigilance and proactive risk management, we are committed to protecting our data and upholding the highest standards of security. 

Organizational Security 

• Roles and Responsibilities: Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies. 

• Security Awareness Training: Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management. 

• Confidentiality: All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work. 

• Background Checks: We perform background checks on all new team members in accordance with local laws.  

Application Security 

• Encryption at Rest: All databases are encrypted at rest. 

• Encryption in Transit: Our applications encrypt in transit with TLS only. 

• Vulnerability Scanning: We perform vulnerability scanning and actively monitor for threats. 

• Logging and Monitoring: We actively monitor and log various cloud services. 

• Business Continuity and Disaster Recovery: We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users. 

• Incident Response: We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication. 

Access Security 

Permissions and Authentication:

• Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.  

• Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected. 

Least Privilege Access Control 

• We follow the principle of least privilege with respect to identity and access management. 

Quarterly Access Reviews 

• We perform quarterly access reviews of all team members with access to sensitive systems. 

Password Requirements 

• All team members are required to adhere to a minimum set of password requirements and complexity for access. 

Vendor and Risk Management 

Annual Risk Assessments 

• We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.  

Vendor Risk Management 

• Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor. 

Contact Us 

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@networkbetter.com.