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Join a Team with a Passion for Networking Better

The FG team is driven to help companies, governments and healthcare organizations buy better, connect better and manage better. Our team is driven by a mission to serve our clients with exemplary advice and
technical implementation.

If you would like to join our team, we invite you to review the following openings and submit a resume to HR@networkbetter.com. Include “Resume” and the job title in the subject line.

Job Posts

Job title Integrated Network & Voice Support Field Engineer I
FG Division PointCore Network Services (PCNS)
Location Princeton, IL, Hybrid
Full or part-time Full-Time, Exempt
Job Description JOB SUMMARY: The Integrated Network & Voice Support Field Engineer I at PCNS is responsible for maintaining, troubleshooting, and integrating both network and voice communication systems. This hybrid role involves managing network infrastructure alongside voice systems such as PBX and VoIP. The engineer uses diagnostic tools and collaborates with IT teams to ensure seamless communication and system performance. KEY RESPONSIBILITIES: Troubleshoot and resolve network and voice system issues. Install, configure, and maintain voice communication systems. Utilize PCNS tools to monitor system performance and optimize efficiency. Integrate voice systems with network infrastructure. Ensure security and compliance with regulatory standards. Provide on-call support for urgent system issues. Document system configurations and troubleshooting procedures. Offer technical support for network and voice-related user issues. COMPETENCIES: Proficiency in networking (TCP/IP, DNS, DHCP) and voice systems (PBX, VoIP). Experience in system monitoring, troubleshooting, and hardware configuration. Knowledge of security protocols for both network and voice systems. Strong communication, problem-solving, and collaboration skills. Adaptability to new technologies and dynamic environments. Workplace Safety & Requirements: Must be able to lift and install hardware, with travel required for on-site work. Follow safety regulations and safeguard sensitive information.
How to apply: Send your resume and cover letter to: HR@networkbetter.com
Job title Maintenance Coordinator
FG Division PointCore Network Services (PCNS)
Location Peoria, IL, Hybrid
Full or part-time Full-Time, Exempt
Job Description JOB SUMMARY: The Maintenance Coordinator at PointCore Network Services is responsible for supporting remote triage efforts, coordinating network maintenance activities, managing hardware and software lifecycles, and ensuring compliance with contract and license due dates. This role helps maintain operational efficiency and ensures the network infrastructure is up to date and secure. KEY RESPONSIBILITIES: Manage network infrastructure, including installation, configuration, and maintenance. Oversee hardware and software updates, patches, and upgrades. Implement configuration updates and code upgrades to optimize performance. Troubleshoot network issues and provide technical support. Document configurations, maintenance activities, and generate performance reports. Manage network security, including regular assessments to address vulnerabilities. Provide training and user support on IT systems. Coordinate with vendors for maintenance services and upgrades. Maintain IT inventory and handle procurement processes. Optimize IT operations through automation and scripting. COMPETENCIES: Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, etc.). Proficient in troubleshooting, network monitoring, and management tools. Knowledge of network security principles and hardware/software configuration. Strong data analysis, communication, and documentation skills. Excellent customer service, time management, and problem-solving abilities. Adaptability, teamwork, and willingness to learn new technologies. Workplace Safety and Security: Ability to perform physical tasks such as lifting, carrying, and installing hardware. Travel and on-site work required, including after-hours support. Compliance with safety guidelines, OSHA regulations, and safeguarding of sensitive information. Flexibility and adaptability to on-site projects are crucial for success in this role.
How to apply: Send your resume and cover letter to: HR@networkbetter.com
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